8 Standards of Excellence
8 Standards of Excellence
1) Your Loved One Never Leaves Our Care
Many other funeral homes hire third party crematories, typically located in a warehouse district.
These funeral homes transfer your loved one to outside cremation services, making it impossible for the funeral home to manage and supervise the cremation. We have our own crematory inside our Care and Cremation Center, so all your services are handled and managed by our certified staff.
2) Safeguarding Personal Identity
To ensure security, a personal identification band is placed on your loved one at the moment your loved one is transferred to our care.
3) Tracking System
Your loved one is logged into our tracking system and assigned an identification number, which is stamped into a stainless steel identification disc. This number is used to track every phase of the cremation process. Our tracking system includes date and time of arrival at our facility and name of the transfer technician. Personal belongings are cataloged and placed in a secure area for their return to the family.
4) Family Identification
Our staff will bathe and dress your loved one in the clothes provided by the family or a gown we provide. Then, we will ask you, or a representative, to positively identify him or her prior to cremation in the casket or cremation container of your choice.
5) Cremation Assurance Process
a) Checks and Balances
Two individuals (a cremation technician and a licensed funeral director) will review all cremation paperwork. This is to ensure authorizations have been received and have been properly documented. Once all documentation is verified, both staff members must sign the cremation order, prior to the cremation.
b) Cremation Log Book
We record the name of your loved one, the date and time of the cremation, identification number, crematory operator’s name, as well as additional information regarding the cremation. Our crematory log is dated and the start time is noted and initialed by our cremation technician before and after the cremation.
c) Other Documentation
The crematory documents, personal identification band and stainless steel identification disc are placed on the outside of the cremation chamber during the cremation process.
6) After the Cremation
After the cremation is complete, the cremated remains are placed with the stainless steel identification disc into an urn. The identification band is placed into our permanent file.
7) Receiving Cremated Remains
Our staff will notify you to schedule a time for receipt of the cremated remains. At this time, we will provide a dignified setting, in which to receive the urn, where you may spend a few moments, privately, in quiet reflection.
8) Honoring Life
We will assist in planning a funeral or memorial service either before or after the cremation, which will appropriately celebrate the life of your loved one. A meaningful ceremony provides an opportunity for family and friends to pay tribute to your loved one and to share the memories of a lifetime.
